Return Policy

RETURN Policy:

  • Physical damage to any product will void the product’s warranty. Physical damage caused by shipping and Missing item must be reported within 30 days after the delivery date posted on Courier’s website.
  • Shipping cost is non refundable once the order already shipped out.
  • Non-OEM Ink, toner and Labels are covered by our one year Guarantte. Other Products are covered by our 14 days warranty for defectives only and manufacturer's warranty from the brand manufacturer accordingly. Customer should contact manufacturer directly for quality issues after 14 days from the date you receive the order. 
  • For defective items being returned, please be advised that the cost of shipping will not be refundable. The total amount you will receive will be the amount of the product only.
  • All defective products must be returned in original packaging along with all documents/CDs/accessories and packed with care.
  • All returns must have a copy of the invoice or Order# on a piece of notes for identification purpose; Otherwise, we can not retrive your order information. Please carefully pack the return product. We will not issue refund to damaged product that damaged by poor packing.
  • Defective product return will not be accepted without prior authorization from employee of EZselection.ca
  • We provide RSL (prepaid return shipping label) to defective products within warranty period. Defective item must be returned within 30 days after the RSL is issued. Please ship it back along with your return authorization form. We are not able to provide RSL for pickup orders. Customer need to bring the defective products to our location for exchange or refund within product's warranty period.
  • If customer would like to return a non-defective product, please read:
    • Customer needs to be responsible for shipping cost of non-defective products. For any RTS (return to sender) package or any rejected package without authorization, we will contact customer and charge shipping for resending or refund the amount and deduct any shipping charges incurred.
    • The product MUST BE unopened and fit for resale condition accompanied by, including but limited to, the original packaging, manuals and all promotion items or gifts received.
    • Order number or information to identify the order must be included with the return.
    • Non-OEM Ink and Toner cartridges with 1-year limited guarantee can be returned within 3 months from the date you receive the order; Other unopened products can be returned within warranty period; OEM ink and OEM toner and and Consumer Electronics only have 14 days period and MUST BE unopened and without any marking or physical damage on the original packaging. 
    • 30%  Restocking Fee will be charged for returning the non-defective product.
    • The customer is responsible for any loss and damage. Shipping should be insured and packed with care.
  • We will not refund if the return does not match the above condition.
  • Customer must obtain authorization for each returning products. No action will be taken if the product(s) returned to us without authorization, including but not limited to return products without original packaging, manuals & accessories, or return any products not purchased from EZselection.ca.
  • Refund will be made within 7 to 10 business days after our return department process the returned order.
  • We reserve the right not to replace product but only refund the product.
  • We do not extend warranty for any replacement or exchange products.
  • Incorrect product purchased due to website error, must be reported to us to obtain authorization. Once we confirm we will arrange return and refund.
  • Page yield of compatible cartridge is gauranteed equal to the OEM cartridge. However, the page yield number is based on the test condition of pringting at 5% coverage of the paper. Thus, we do not gaurantee that the page yield showed on our website will be the actual number of pages printed.